Igbamidotun Omoyele
Virtual assistant & customer operations specialist
I turn scattered calendars, inboxes and client conversations into calm, working systems — so founders and busy teams get their time back.
Experience across
A proactive Virtual Assistant and Customer Support Specialist dedicated to streamlining business operations and delivering exceptional client experiences.
With a track record of driving operational efficiency and maintaining high customer satisfaction, I help busy executives and growing teams focus on what matters most. Open to virtual assistant, customer success, and administrative support opportunities.
01
Proactive & Solution-Oriented
I anticipate operational bottlenecks and implement structured systems to save valuable hours weekly.
02
Clear & Empathetic Communicator
I handle high-stakes client interactions with poise, warmth, and brand integrity.
03
Tech-Savvy
Skilled in Google Workspace, Slack, Asana, Trello, Zoom, and modern CRM platforms.
Capabilities Index
- Virtual Assistance
- Customer Service
- Email Marketing
- Social Media Marketing
- Writing
- Public Speaking
- Data Entry
- Video Editing
- Graphics Design
- WordPress Design
Education
- Federal University Oye-Ekiti
Services
The service ledger — every
function, accounted for.
01
Virtual Assistance
Calendar & travel management, inbox zero, data entry, and workflow organization — the invisible infrastructure that keeps an executive’s day aligned.
- Calendar & travel management across time zones
- Inbox zero & high-volume email triage
- Data entry & confidential record keeping
- Workflow organization & structured filing
02
Customer Support
Multichannel assistance (email/chat), issue de-escalation, and client retention — handling high-stakes interactions with poise, warmth, and brand integrity.
- Multichannel support (email & live chat)
- Issue de-escalation & resolution
- Client retention & satisfaction tracking
- 1-hour average response rate
01
Operations Support
Social media coordination, CRM maintenance, and team communication — the connective tissue between people, platforms, and process.
- Social media coordination & content calendars
- CRM maintenance & pipeline hygiene
- Team communication & briefing documents
- Weekly progress reporting & billing support
Chronicle of impact — a ledger
of measurable outcomes.
Sep 2026 — Present
Ondo State, Nigeria · Hybrid
Virtual Assistance
Mediv Consult · Full-time
- Streamlined patient and client scheduling across multiple time zones, cutting booking errors by 30%.
- Handled high-volume daily inquiries at a 2-hour average response time.
- Maintained confidential client records at 99%+ accuracy, saving the team roughly 5 hours a week.
- Coordinated over 100 virtual client sessions end-to-end, from briefing documents to follow-up.
- Managed invoicing and weekly progress reports for a smoother collections cycle.
Nov 2025 — Aug 2026
Ondo State, Nigeria · On-site
Sales and Marketing Specialist
Speedaf Nigeria · Full-time
- Identified high-value leads and closed key client contracts to grow new revenue.
- Designed lead-generation campaigns that lifted qualified inbound leads 35% quarter over quarter.
- Managed the sales pipeline end-to-end, raising conversion from 12% to 22%.
- Negotiated 10+ strategic partnerships with corporate clients.
- Ran competitor and pricing analysis to sharpen positioning.
Sep 2025 — Aug 2026
Nigeria · On-site
Social Media Manager
Booost, Inc · Full-time
- Grew total social reach 45% in six months with an organic content strategy.
- Built a multi-platform content calendar, doubling posting consistency.
- Ran promotional campaigns that lifted website click-through by 25%.
- Managed daily community interactions at under an hour response time.
- Tracked weekly analytics to keep refining what performed.
Mar 2020 — Nov 2023
Lagos State, Nigeria · On-site
Customer Service Representative
Explore Fashion · Full-time
- Held a 95%+ customer satisfaction score across complex inquiries.
- Resolved over 80% of inquiries on first contact.
- Cut average handling time by 20% without sacrificing quality.
- Retained 90% of at-risk customers through calm, effective de-escalation.
- Authored 15+ internal FAQ guides that shortened onboarding for new reps.
What I bring day to day — a
ledger of skills and tools
Core skills
Virtual assistance
Customer Service
Email Marketing
Social Media Marketing
Writing
Public Speaking
Data Entry
Video Editing
Graphics Design
WordPress Design
Tools & platforms
Hootsuite
Notion
HubSpot
ZohoCRM
Slack
CapCut
Canva
Buffer
Excel
Google Workspace
Tidio
Elementor
Google Site Kit
Search Console
Sprout Social
Intercom
Grounded in language
& communication
Sep 2021 — Jun 2025
Ondo State, Nigeria · Hybrid
Bachelor's Degree, English Language and Literary Studies
Federal University Oye-Ekiti
Linguistic analysis
Text & discourse analysis
Sociolinguistic fieldwork
Corpus research
Professional writing
Story-Telling
Poem
Let’s get your inbox, calendar and clients working together.
Open to virtual assistant, customer success, and administrative support roles — hybrid or remote. If your team needs someone to hold the operational details together, I’d like to hear about it.